Why custom goods work differently
A shirt with your logo on it has exactly one buyer. Taking it back means throwing it away, and a returns policy that pretends otherwise ends up priced into everybody's order.
This is standard across custom apparel, and it is why we spend effort on the things that prevent a return in the first place: a size chart per product rather than per site, a print-area guide in the studio, a human looking at your artwork, and a proof when the job warrants one.
Faults and errors
Report within 14 days of delivery with photographs. If the fault is ours we remake or refund — your choice — and cover the postage both ways.
See the refunds policy for exactly what counts.
Sizing
Sizes are the manufacturer's, not ours, and they vary between brands. Each product page carries that brand's own chart.
If fit matters — a uniform, a wedding, anything you cannot reorder — order one piece first. We would much rather print a sample than argue about a size run afterwards.
Blank garments
Undecorated blanks, unworn and unwashed, in original condition, can be returned within 30 days for a refund less return postage. This applies only to items we shipped without printing.