The rules, in plain words.
Custom printing works differently from a catalog store, and the honest version of that is easier to stand behind than the usual boilerplate. Every policy here says what we do, not what we might do.
RefundsWhat we refund, what we remake, and the difference between our mistake and a change of mind.CancellationsYou can cancel free of charge until production starts. After that it depends how far we have got.Returns and exchangesCustom-printed goods are not returnable. Everything else here is what we do instead.Artwork and rightsWho owns what you upload, what we will not print, and what our art review does and does not promise.Shipping and deliveryProduction time, delivery time, and what happens when a promised date is missed.Terms of serviceThe agreement between you and Shirt Works when you place an order.PrivacyWhat we collect, why, and the third parties involved — which is a short list on purpose.AccessibilityWhat we have built for, and how to tell us when it falls short.
Current version 2026-08-10. The version in force when you ordered is recorded against your order, so a later change never applies backwards.
Anything unclear, or anything that looks wrong — email hello@shirtworksco.com and a person will answer. Monday to Friday, 9am – 5pm Eastern.