When we refund in full
The print does not match the artwork you approved.
The garment is a different style, colour or size than you ordered.
The item arrives damaged, or with a manufacturing defect in the blank.
We miss a delivery date we promised in writing and you no longer need the order.
We cannot produce your order at all — a blank is discontinued mid-run, or the artwork turns out not to be printable and we cannot agree a fix.
When we remake instead
For most production faults a remake is faster than a refund and gets you the shirts you actually wanted. We will always offer the choice rather than assume it.
Report a defect within 14 days of delivery, with photographs of the affected pieces. We may ask for the pieces back before remaking a large run; return postage is on us when the fault is ours.
When we cannot refund
A change of mind after you approved the artwork and production began. Printed-to-order goods have no second buyer.
An error that was in the artwork you approved — a misspelling, a low-resolution image you accepted a warning about, or a colour you chose. Our art review catches what it can and we will tell you when something is going to print badly, but the approval is yours.
Fit. Sizes vary between brands, and the size chart on each product page is the manufacturer's own. Order a sample first if fit matters.
A shortfall inside our spoilage allowance — see below.
Spoilage allowance
Printing is a physical process and a small number of pieces are lost to it. We aim to deliver every piece you ordered, and we will refund or credit any shortfall greater than 3% of the run.
For small orders this rarely applies, because we buy spare blanks. For large runs it is the standard tolerance across the trade, and we would rather state it than surprise you with it.
How a refund is issued
To the original payment method, always. We do not issue refunds by other means, because that is how refund fraud works.
Card refunds usually appear within 5–10 business days depending on your bank. We have no way to make that faster.
You will see the refund on the order in your account, with the date and amount, as soon as we issue it.